PURPOSE OF HANDBOOK

We created this book for you!
This handbook is a compilation of the policies, procedures, working conditions, and behavioural expectations that we hope will guide you when working with us.

We believe that by putting forth a shared approach to addressing workplace issues, we have the best potential to create a harmonious, fair, employee and employer supportive workplace.

We hope that you, as an employee will always know what is expected of you at work. You are aware of how your employer will handle and implement the company's rules and processes, as well as what you can expect from us as an employee. Finally, the handbook serves a quick reference guide to a great deal of information that employees need at work.

You are expected to review and become familiar with the contents of the employee handbook. To demonstrate that you have read the employee handbook and accept its terms, we ask you, the employee, to complete the form at the end.

A start up is just like a career ladder. You have to start from the beginning to get to the end. We started from the bottom too so we totally understand how you feel. It all begins from DAY ONE. You have proved that you are tenacious and awesome, that's why you are a part of our team. So give yourself a pat on your shoulder and say "Well done!".

The way you do one thing is the way you do everything. So….DO SWEAT the small stuff. Because it’s those “petty” things that make the difference. In the world full of “getting the tasks done”, we will stand out for our EXTRA MILES, our CARE and our EYES to details. Remember, they do not care how much you know until they know how much you care. 

I hope you would show how you care with all your 100% effort, your passion and your energy. We will make sure that we will give you the same 100% effort, passion and energy to grow TUBUDD to become the one place that you feel like home. Immerse in our culture and grow like nothing can ever stop you. 

Sit tight, put your seatbelt on and enjoy your roller coaster ride!

❝ Welcome Tubee!!!

CEO’s SMS

From airport-hotel transfers, company coach trips to a buddy with a bike; someone that can whizz you around the city on their scooter – Tubudd has it covered.

Our team works around the clock to provide a fast and effective visa service to all travellers. Providing VOA (Visa On Arrival) at an extremely competitive rate.

Local buddies can be; tour guides, interpreters, personal assistants, chauffeurs – the possibilities are endless.
Currently we have buddies speaking 14 different languages on our platform.

05 CORE VALUES

We provide a detailed description of each core value, which is explained in the following section.

5. TRUTHFUL, STRAIGHT FORWARD & CLEAR

3. EXTRA MILES

✓ Embrace an entrepreneurial mindset: Continuously innovate, pioneer, and explore new business opportunities.
✓ Drive innovation for growth: Solve problems creatively and push business development forward.
✓ Stay focused and efficient: Iterate quickly while maintaining high productivity.
✓ Keep processes agile: Ensure flexibility in systems and workflows.
✓ Stay humble and receptive: Be open to change, feedback, and self-improvement by keeping your ego in check.

✗ Rest on past succes: Focus on small tweaks and avoid meaningful innovation or growth.  
✗ Depend too much on past momentum: Rely heavily on resources or past achievements without progressing.  
✗ Move slowly and inefficiently: Operate with low efficiency and sluggish decision-making.  
✗ Have cumbersome processes: Use complicated procedures, redundant workflows, and outdated policies.  
✗ Become complacent: View Tubudd as a "big company," act arrogantly, and reject criticism or differing opinions.

Always Day 1 is a core value at Tubudd, reminding us to keep an innovative, pioneering spirit alive. Instead of relying on resources, we focus on creativity, efficiency, and building products that people truly love. We approach strategies with a startup mentality, recognizing that yesterday’s solutions may not work today.
In a constantly changing world, we tackle each day with fresh passion, seeking new angles, methods, and insights. We view every day as the first day.
At the same time, we stay humble. When we manage our egos, we become more open to new opportunities, aware of challenges, and receptive to external perspectives, which drives continuous growth.

Diversity means embracing people’s unique traits, perspectives, and experiences—not just their identity, background, or CV.
We value what makes each person special, welcome different ideas, and avoid stereotypes that limit talent and viewpoints.
Diversity & Inclusion help build a trusting, collaborative environment where everyone feels respected and empowered to contribute.

✓ Respect all diversity: Value differences in age, race, gender, ideas, perspectives, and experiences.
✓ Focus on individual strengths: Recognize and highlight the unique abilities of each person.
✓ Embrace new mindsets: Go beyond outdated views, stay objective, and maintain a global perspective.
✓ Foster collaboration: Assume good intent, ask for help, share ideas, and achieve great results through teamwork.

✗ Embrace bias and prejudice: Hold negative assumptions against certain groups or individuals.
✗ Label and stereotype: Judge based on a single characteristic, ignoring the whole person.
✗ Be narrow-minded: See things only from a limited, one-sided view and make judgments without considering all angles.
✗ Resist collaboration: Stick to rigid boundaries, ignore areas outside your scope, and refuse to lend a helping hand.

It is a “mile” that no one is “required” to go. It is beyond “done” but it helps each of us to strive for the best, not settle for mediocre work.
It involves going beyond the limitations and investigating many options in a wider context to obtain the best outcomes.
We must possess the audacity to aim high and take measured risks. We can only achieve "the best" and produce top-notch goods and services by doing this.

✗ Play it safe and stay average: Set easy goals, avoid challenges, and fear making mistakes.
✗ Lack independent thinking: Follow others blindly without critical judgment.
✗ Settle for mediocrity: Be content with doing the bare minimum and accept subpar results.
✗  Lose perspective: Obsess over quality or details without seeing the bigger picture.

✓ Be bold and take ownership: Pursue ambitious goals, take risks, and own your work.
✓  Think beyond limits: Explore multiple paths to find the best solution.
✓ Aim for excellence: Set a high standard, benchmark against the best, and go beyond just completing tasks.
✓  Focus on what matters: Prioritize critical tasks and commit fully to them.
✓ Work with depth and foresight: Tackle challenges thoroughly while keeping the big picture in mind. Leave behind work that’s clear, efficient, and easy to build on.

"Grow Together" emphasizes collaboration and win-win outcomes for both individuals and the company.
While the mission and vision guide the business, each of us must stay self-motivated in our daily work. By tackling tough but meaningful goals together, we support one another, drive business growth, improve user experience, and develop our own skills along the way.

✓Believe in the mission and stay driven: Align with the company’s vision, take initiative, and stay goal-oriented.
✓Be resilient and adaptable: Embrace change, work through challenges, and find solutions with the team.
✓ Focus on long-term growth: Don’t get caught up in short-term gains. Prioritize lasting value for both the company and yourself.
✓Keep a growth mindset: Learn through action, seek out the best examples, and continuously aim for progress and broader perspectives.

✗ Lack purpose and accountability: Show no alignment with the company’s mission, avoid responsibility, and ignore user or product issues.
✗ React negatively to challenges: Get discouraged easily, complain instead of contributing to solutions.
✗ Focus only on short-term gains: Prioritize personal interests, create conflict, and oppose company direction.
✗ Avoid growth and change: Resist learning, stick to a fixed mindset, and settle for doing the bare minimum.

This characteristic reflects the courage to speak up—sharing honest opinions, pointing out issues, and reporting the true state of things, regardless of position or setting.
It embodies our principle of "More Context, Less Control", promoting transparency and the free flow of information so everyone can contribute and diverse ideas can thrive.
We value fact-based, logical communication over emotional or assumption-driven talk. Effective communication happens when people are clear, honest, and intentional.

✗ Avoid honesty and feedback: Hide true thoughts, fear controversy, and take criticism personally.
✗ Sugarcoat and fake: Exaggerate results to impress leaders instead of focusing on real performance.
✗ Avoid accountability: Shift blame and dodge responsibility when issues arise.
Use empty or flashy language: Prioritize sounding impressive over being clear and practical.
✗ Misuse authority or criticize destructively: Force opinions, shame others, or leak private/confidential info.
✗ Judge without depth: Rely on assumptions, surface-level views, or popular opinion without critical thinking.
✗ Value style over substance: Focus on appearances instead of meaningful outcome

✓  Speak up with honesty and courage: Share your true opinions, highlight problems, and express different views—regardless of title or setting.
✓ Own mistakes and improve: Be open about errors, face them directly, and seek better ways forward.
✓ Communicate clearly and constructively: Stay calm, logical, and solution-focused. Offer helpful, fact-based suggestions.
✓ Be curious and fact-driven: Ask why, not just how. Get to the root of issues and rely on objective truths and first-hand data.
✓ Focus on real impact: Let your work speak through results, not appearances. Stay grounded and evaluate performance based on external feedback and user perspective.

OUR CULTURE

The Tubudd culture is foundation of all good things that have happened so far, we believe in:

CODE OF CONDUCT

Employee Behaviour

We welcome and support people of all backgrounds and identities.

This includes, but not limited to members of any sexual orientation, gender identity and expression, race, ethnicity, culture, national origin, social and economic class, educational level, color, immigration status, sex, age, size, family status, political belief, religion, and mental and physical ability.

Being yourself at work creates a more authentic workplace for you and your team. Here at Tubudd, we support that.
It makes you more comfortable, builds trust and relationships and most of all, it’s hard work trying to be someone you’re not.

A continuous learning mindset means that you view human intelligence as infinite and believe that you're always able to learn new skills. You should always be open to try new things within the company, and be readily adaptable.

Working for a startup is all about speed and the quality of job done.

These two go hand in hand, you should be always looking at the end goal, minimising the amount of time needed to get the job done whilst keeping a balance with the quality.

Leave for personal matters, or extended absences.
If you need to take a long leave, please inform the Administration Department with the reason and duration of your absence for approval from the HRM and CEO.

If you are a full-time employee, you are entitled to 16 days of annual leave and public holidays as regulated.

Below are the official public holidays in Vietnam, HR will provide specific holiday schedules accordingly:

● New Year's Day

● Lunar New Year (Tết)

● Hung Kings' Commemoration Day

● Reunification Day

● International Workers' Day

● National Day

ATTENDANCE POLICIES

Our attendance expectations are as follows; if you’re a full-time, in-house member of staff, be present at 9AM. We are a tolerant company and we understand that personal things happen so if you’re late, please inform your manager at least 30 minutes before your shift starts.
Some terms for you to understand: